Shipping, Returns & Refunds

Orders are prepared and dispatched within 1–2 working days, Monday to Friday, excluding UK public holidays. Orders placed over a weekend are dispatched the following working day. You will receive a confirmation email with tracking once your parcel leaves us.

• United Kingdom: 2–4 working days after dispatch.
• Europe: 4–7 working days after dispatch.
• Rest of world: 7–14 working days after dispatch.

Timescales are estimates. Carrier delays, customs clearance and seasonal peaks can extend them. Complimentary shipping is offered on all orders over £150.

Please check your delivery address carefully at checkout. We can’t change an address once an order has been dispatched. If a parcel is returned to us because the address was incorrect or uncollected, we will refund the order value less the original shipping cost, or arrange redelivery at your cost.

Orders outside the UK may attract import duties, taxes or handling fees on arrival. These are set by the destination country and are the responsibility of the recipient. They are not included in the price you pay at checkout.

You can cancel before dispatch by emailing info@menonjol.co.uk and we will refund you in full. Under UK consumer law you also have 14 days from receiving your order to change your mind, and a further 14 days to return the goods to us.

We accept returns of unopened products in their original, unbroken packaging within 30 days of delivery. For hygiene and cosmetic safety reasons, products that have been opened, used or had their seal broken cannot be returned unless they are faulty.

Email info@menonjol.co.uk with your order number to begin a return. Return postage is the customer’s responsibility unless the item is faulty, damaged or incorrect. We recommend a tracked service, as we can only refund items that reach us.

If your order arrives damaged, faulty or not as ordered, contact us within 14 days of delivery with your order number and a photograph. We will arrange a replacement or a full refund, including the original and return postage, at no cost to you. This is in addition to your statutory rights.

Approved refunds are issued to the original payment method within 5 –10 working days of us receiving and inspecting the return. Your bank or card issuer may take longer to show the funds.

If a product causes irritation or an adverse reaction, stop using it and contact us with the product name and batch number. We will record the report and discuss a return or refund with you individually. See our Terms & Conditions for safe-use guidance.